Data protection

I. Data protection

1. Information on data processing for visitors to our website

We process personal data that are created when you visit our website, or which you provide in accordance with data protection laws.

You can always visit our website without providing personal data. Personal data are acquired solely for technical reasons when required for the use of our website or when you use certain features offered on our websites, such as contact forms. The personal data acquired are used to enable the desired features.

When you visit our website, our web servers save the following information as standard: the IP address that was assigned to you by your internet service provider, the website from which you arrived at our site, the web page you are visiting, possible downloads, the amount of data requested, search terms, and the date and time. These data are held for a period of three months. We use this information to identify and remedy possible security risks or website malfunctions. The legal basis for this data processing is Article 6(1)(f) GDPR (General Data Protection Regulation), according to which data processing is permissible for the protection of legitimate interests. Our legitimate interests are to ensure website functionality and ensure early detection and prevention of cyber attacks.

We also collect your data when you contact us using the contact form available on the website or in any other way. We then use these data only to answer your inquiry and for technical administration. Required information is marked as such. You may be asked to provide further personal data. These data are voluntary and will only be used by us to handle your inquiry. The legal basis for the processing of your data where use of the contact form is concerned is Article 6(1)(b) GDPR (General Data Protection Regulation), if the data are required for entering into or for the performance of a contract.

2. Information on the use of cookies and usage analysis

Eberspächer uses cookies to continuously optimize our website and to be able to provide content that is adapted to your wishes. Cookies are small text files that a website saves on your hard drive. They are mainly used to make using the site more pleasant and user-friendly for you and to retain form data (e. g. for the contact form), and are also used for statistical purposes. They can tell us, for example, what content on our website is particularly relevant to our users and what kind of end device they used to visit the site. This enables us to make our website more interesting for our users. The information about the web browsers and end devices used enables us to adapt the page design to the most common browser types. Cookies do not damage your computer, they cannot execute programs or contain viruses. You can prevent cookies from being saved on your computer at any time by changing your browser settings or consulting your browser’s help function. However, this may restrict the site's functionality.

Please note that some of our web pages may also contain cookies which are not directly related to Eberspächer. If you visit a site with content that was inserted by third parties (e.g. YouTube, Issuu, etc.), these third parties may have set their own cookies on your browser. Eberspächer has no influence on the use of these cookies and cannot access them due to the way cookies function, as cookies can only be accessed by those who originally set them. Please refer to the websites of these third parties for further information.

The legal basis for the data processing described in this section 2 in connection with cookies and use analysis is Art. 6 para. 1 f) of the German GDPR, based on our legitimate interest in the user-friendly design and continuous optimization of our website and in the advertising of our products.

3. Information on the use of cookies and usage analysis

All personal data that you provide on the Eberspächer website will only be used without your specific consent for the purpose for which you provided them (e.g. preparation of a quotation), and for technical administration. You will be informed about the intended use of the data you have entered, and may be asked for permission for their further use. The legal basis for data processing in these cases is consent in accordance with Article 6(1)(a) GDPR (General Data Protection Regulation). Your consent is always voluntary and you can revoke it at any time with immediate effect.

In addition, even if you have given your consent, you may object at any time to your personal data being used for marketing or for market research and surveys, and may request information about these saved data. You can also have the personal data that we have saved corrected, blocked or deleted. Please contact the relevant body specified in the Legal Notice in writing or by e-mail. Please note that data required to process outstanding services or to assert our rights and any claims cannot be deleted. This also applies to data that we must store in accordance with the law. Such data will initially be blocked.

Insofar as the service providers named in this declaration process your data outside the European Union, we will ensure that these service providers guarantee a level of data protection equivalent to that of the European Union, either contractually or otherwise. You may request a copy of these guarantees via the contacts mentioned in the Legal Notice.

Finally, you also have the right to request an electronic copy of the information we process as part of a contract or based on your consent (known as the right to data portability).

4. Changes to the privacy policy

Eberspächer reserves the right to change its privacy policy at any time without prior notice. We therefore recommend that you regularly keep up to date with any changes.

5. Contact for privacy

If you have any questions regarding the processing of your personal data, you can contact us at any time at datenschutz[at]eberspaecher.com with your requests for information, suggestions or complaints. We will take care of your concern immediately. You also have the right to file a complaint with your Data Protection Authority..


© 2019 Eberspächer Climate Control Systems GmbH & Co. KG, Esslingen, Germany for all pages of this website.

II. Legal Notice on the website content

1. All rights reserved

Text, images, graphics, sound, animations and videos, and their arrangement on the Eberspächer website, are protected by copyright and other industrial property rights. The content of this website may never be copied, distributed, changed or made accessible to third parties for commercial purposes without Eberspächer’s consent. Furthermore, some Eberspächer websites contain images that are subject to the copyright of third parties.

Press images may only be used for editorial purposes within the scope of journalistic reporting on the Eberspächer Group, crediting the source as “Eberspächer”. Printing and publication are royalty-free. However, we would ask you to send us a sample copy in the case of print media and a brief notification in the case of electronic media (Internet). For any other use or commercial use of the images, you are required to obtain the prior written consent of the Eberspächer press office.

2. No guarantee

These websites have been compiled with the greatest possible care. Nevertheless, Eberspächer cannot provide any guarantee for the freedom from error and accuracy of the information contained. The information on these websites also represents no express and/or independently declared guarantee.

3. No license

Eberspächer wishes to present itself to you with an innovative and informative website. We hope you like this website as much as we do. The intellectual property contained within such as patents, trademarks and copyrights is protected. This website grants no license for the use of the intellectual property of Eberspächer or third parties.

4. Links

Eberspächer assumes no responsibility for the website content of other companies or other third parties that are reached via links on our websites, as Eberspächer has no influence on such content. Eberspächer therefore expressly declares that it does not claim ownership of the content on the linked pages in any way. Sole liability for damages resulting from the use of third-party sites reached via these links lies with the provider of said sites. Affiliated companies have sole responsibility for the content of their websites. If you discover any illegal content in a specific online service accessed via a link on our website, we will disable the link immediately on notification. Please refer to the contact details provided in the Legal Notice.

5. Products and prices

Information on the scope of supply and services, appearance, prices, dimensions and weights of the products contained on the websites reflect the knowledge available at the time of the copy deadline and is based on the German market. We therefore expressly reserve the right to make changes. Prices quoted for contractual partners are non-binding price recommendations. Please contact the dealer of your choice to find out its current sales prices.

6. National versions

The international propagation of the world wide web requires that these web pages refer to products or services that are not – or not yet – available in countries outside Germany, or are available there under another name and in another version. Please check whether an agent is listed in your country and contact them directly if required.